Support

Last updated: 7 October 2026

Contact us

Email info@theastronova.com. Please include the email address on your account, your phone model and app version, and what you were doing when the problem happened. A person reads every message. Complaints are handled by our Grievance Officer within the timelines below.

If you are in crisis

The app is not an emergency service. If you are thinking about harming yourself, or someone is in danger, call Tele-MANAS on 14416 (free, 24 hours) or the emergency number 112.

Things you can do in the app

• Delete your account: Profile → Account → Delete Account. Details on Delete your account.
• Get a copy of your data: Profile → Account → Export My Data.
• Correct your details: Profile → Account → Edit Profile.
• Switch analytics on or off: Profile → Preferences → Share usage analytics. It is off unless you switch it on.

Report an AI answer

If an AI answer seems harmful, offensive or wrong, report it in the app: tap ⋯ under the reply and then “Report this reply” (under an AI reading, “Report this reading”), choose a reason and, if you like, add a note. If the reason is self-harm or suicide, the app shows crisis helplines first; the report still goes through. You can also email info@theastronova.com with a screenshot and the time you saw it.

Reports go to our team at info@theastronova.com. We look at reports about self-harm or suicide the same day, acknowledge every report within 24 hours and resolve it within 15 days. Our Privacy Policy says what a report stores.

Grievances

Write to our Grievance Officer (below). We acknowledge every grievance within 24 hours and resolve it within 15 days. See our Privacy Policy for your rights.